How do I check in? Do I need a physical ticket?

Students should provide their last name & first name to the driver in order to board the bus.

Do I have to specify which on-campus pickup I want during booking? Will I be guaranteed a seat?

When booking your ride, you DO NOT need to specify which on-campus pickup you want to use.  Simply be at your pickup at the specified time.  The times shown on tickets and emails are for the FIRST on-campus pickup.  The website will tell you how much later the next pickups occur.  No matter your choice, your seat is guaranteed and will not be given away to another passenger.

If I'm late, will the bus wait for me?

The bus will leave promptly at the scheduled time with or without all reserved passengers. Please plan to arrive at least 15 minutes prior to departure to check in and load luggage.

If I don't show up for the first leg of my trip, will my second leg be cancelled?

We always appreciate a heads up when you are not planning to ride the bus home but if you are a no-show on your ride home from school, your ride back to school will not be affected.

What happens when bad weather is forecasted on the day of travel?

Just like you, our team is watching forecasts for day of travel. Normally, we will only make changes when there are driving restrictions on the roads we travel. Since that happens very infrequently, you can expect that we won’t make any changes. Additionally, please note, we never expect to cancel a route entirely. It is our goal to keep travel on the same day; including moving travel up earlier or delaying to later. Should we decide to make a change, we will communicate with everyone by email and through the schools’ College Break Bus Facebook group (you can find a link on the webpage for each individual university).

If you decide not to travel with us due to weather or schedule changes due to weather, our regular “No Refund/No Transfers/No Credit” policy still applies.

There is no need to contact our office because we are working hard behind the scenes to be able to make the best decisions possible to keep our riders safe. If you don’t hear from us by email or through the Facebook Group, then there are no schedule changes.

Are there assigned seats?

There is no assigned seating on college break trips.

How many suitcases can I bring?

Each passenger may bring 1 large suitcase (no more than 40 lbs please) to store underneath the motorcoach. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for loading/unloading their heavy luggage. A carry on (tote or backpack) may be brought onboard. Make sure to place your name and contact information inside and on your suitcases and carry-ons.

How can I get on the same bus as my friend?

Often times, there are multiple buses going to the same destination at the same time. If you want to ensure you will travel together, please make one reservation for multiple people.

What is your cancellation policy?

Cancellations must be made 21 or more days prior to departure date to receive a refund less a $10 processing fee. If you are canceling part of a round trip, your ticket price will be adjusted to a one-way fare. The refund back to you will be the difference, less our $10 processing fee.  Cancellations 20 or less days prior to departure are non-refundable, non-transferable, and cannot be used for credit to travel on future rides.

What is your policy regarding changes to reservations?

When making changes to future reservations more than 20 days in advance, there is a $10 processing fee. If your revised order costs less, we will deduct $10 from any refund due back to you. If the reservation costs more than originally paid, we will charge any balance due including the $10 processing fee.

Can I transfer my ticket?

Tickets are non-transferable from our end.

If you want to give/sell your ticket to another person, they will need to check in with the original rider’s QR code (and as a back up, use the original rider’s name). All communication including confirmation emails will be sent to the original person who booked the ticket who would be responsible for forwarding any updates or communications.

Is my ride confirmed?

Before you book your ride, there will be notification about how many riders the trip needs to be confirmed. # of riders booked will be visible during the booking process.
Rides confirmations may change based if the number of riders falls below the minimum.

I can't find my confirmation email.

Approximately one week before the departure date, you will receive a detailed email with the exact time, pick up and drop off location, and any other pertinent information regarding your ride. One day before your ride, you will receive another confirmation email. As you can see, we really don’t want you to miss your ride!

Is there a restroom on the bus?

Yes! Every bus has a restroom. We ask that you use the bathroom only in emergency.

What amenities does the bus have? WiFi and power outlets?

The buses have free Wi-Fi, power outlets and a bathroom.

Our Wi-Fi service can accommodate basic internet browsing and checking/sending e-mails. Since this is a shared service with limited bandwidth, please refrain from streaming video, audio and file downloads as a courtesy to other passengers. In addition, overall connection speed may be affected by the number of Wi-Fi users on the bus.

How close to departure can I book a ride?

You can purchase tickets right up until the trip’s departure as long as there is availability.

Can I purchase rides through my college?

No, all rides must be booked through the College Break Bus site.

Are the buses wheelchair accessible?

If you plan on traveling with a wheelchair, please email [email protected] at least 48 hours prior to departure so we can accommodate you.

How many pick-up/drop-off stops will the bus make?

Buses are scheduled to make no more than 5 stops within a route. Most trips have 3 stops.

Will the bus make a rest stop?

For trips of over 5 hours, you can expect that a rest stop will be made for no more than 15 minutes. We leave this up to the discretion of the driver. Please make sure you bring snacks and water to hold you over until your destination.

Can non-students travel on the bus?

College Break Buses are available to students only. Students at neighboring colleges are welcome to take the break bus.

Can I purchase more than 1 ride for a single departure date?

You can purchase as many rides as you would like (based on availability).

Can I bring my pet on the bus?

We are sorry but pets are not allowed to travel on our buses.

Can I bring my service animal on the bus?

Starr welcomes registered service animals onboard our buses. If you are traveling with a service animal, please notify us by emailing [email protected].

Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, a “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Emotional support animals, therapy animals and pets are not permitted.

Can I bring my bike or electric scooter on the bus?

We are sorry but we cannot accomodate bikes and electric scooters on our buses.

Do you offer a referral program?

Stay tuned! While we don’t have anything in place right now, we are working on this 🙂

Should I tip my driver?

Drivers are always appreciative of your gratuities. Should you wish to extend your appreciation, please tip the driver in cash or venmo @collegebreakbus with the trip date, college name and route color (if applicable).

Is alcohol allowed on the bus?

Alcohol IS NOT allowed on the bus. It can be transported in your luggage and stored underneath the bus.

How do I know which bus I'm assigned to?

If we have multiple buses departing to and from the same location at the same time, we will send an email letting you know which bus you have been assigned to. All bus assignments are final. We will have signs in the window announcing which bus is going where. Please make sure you board the correct bus.

My question isn't on here — how do I contact you?

Click here for our contact info